Terms and Policies

Ordering & Shipping Information

*By placing an order on our website, you are agreeing to the following policies regarding ordering, shipping, and refunds.

Send any questions regarding your orders to orders@extrememakeupfx.com

Please order times in a timely manner in order for you to receive them in time for your needs.

Payments:

We use Shopify to process payments, you have payment options at checkout.

Confirmation & Tracking Emails:

You will receive a confirmation email from our website when your order has been placed.  

You will receive an email with tracking information once your order has been shipped.

Tracking the item is your responsibility.

Shipping Address:

We print our shipping labels using USPS "click and ship."  Make sure that you enter the correct shipping address. We will not be responsible for items shipped to incorrect addresses.

Order Processing Times:

We ship PST  Monday - Friday, and before noon on Saturdays.

We do not process orders in the middle of the night or on Sundays.

Orders placed Monday through Friday after 2 pm PST are generally processed the next day.

Orders placed after 2 pm on Fridays may not not be processed on Saturday.

And Saturday orders may not be processed until Monday.

We know how important speedy order processing is to you, and we will do our best to get your order shipped quickly. w

With the exception of high seasons such as Halloween, Same-Day order processing is not always a possibility, however we will always do our best to process orders next day and always as quickly as possible.  Keep in mind that we are a small business and cannot predict how many orders we might receive in a day.

We make absolutely no guarantees as to order processing times nor order delivery times.  We will not refund orders nor shipping charges for orders that arrive later than you would like or than estimated.

 

USPS Domestic Shipping times (approximate):

We ship United States Postal Service and are not responsible for shipments once in the hands of the carrier.

Ground Advantage: 2 - 9 Business days

Priority: 2 - 5 Business Days

Priority Express: 1 - 3 Business Days

 

Shipping Charges:

Our website generates your shipping charges based on the weight of the items in the package, and/or size of the package, service chosen, and your distance in relation to us.  We are located in Northern California.  

We have no control over USPS pricing.  The charges that you shown on your order are what it costs us to ship your order and therefore cannot reduce nor refund shipping charges.  

Occasionally, your order may generate a lower shipping cost than the weight-based estimate that was charged.  In this case, we will refund any excess shipping charges.

In the case of Express Shipping a service handling charge may be added.

 

Shipping Delays:

We will not refund shipping charges unless there has been an error on our part. Taking longer to arrive than you would like, is not an error on our part.  USPS lists shipping times as an estimate. It may take longer than they note to delivery your shipment. This is especially true in inclement weather.  We have no control over USPS delivery times and cannot refund shipping charges.

 

International Shipping

Insuring International Packages:

International packages can only be insured for up to $500.  If your order exceeds this amount, please be aware that we can only file an insurance claim for missing or damaged packages for up to $500.  Which means, you can only receive a refund of up to $500 per package for missing packages.  If this is not acceptable, please split your order into multiple smaller orders to be shipped separately.

International Duties/ Taxes:

International orders will be charged import taxes for orders coming from the United States.  Please do not order from us if you are not willing to pay import taxes.  We will not refund shipping charges for orders which are returned to us from customers who refused to pay import duties.  We have no way of knowing how much you will have to pay.  Each country has their own system for collecting import duties. 

Local Order Pick-Up:

If you are a local customer, and prefer to pick your order up, rather than paying for shipping, there is an option at checkout for a $3 handling-fee, but no shipping charges. Handling fees are $0 for local orders over $150.

Our studio pick-up is located in Yuba City, CA 95692.

We do not have a showroom for customer shopping, so you do have to place the order online. 

Email orders@extrememakeupfx.com  to arrange a time to pick up your order.  Since we are primarily an online business, we DO NOT keep consistent business hours.  But we are usually here Monday - Friday from 10:00AM until 3:00 PM Pacific Standard Time.

 

Shipping Exceptions:.

Hazardous Materials:  We can not ship certain items by USPS.  And some items can not ship Priority.  Items noting special shipping are noted tin the product description. These items will be shipped via Ground Advantage.We cannot ship these items internationally.

Body Glue:  During the winter months (November - March), you must choose Priority Shipping for orders containing Body Glue.  If Body Glue freezes, it is ruined, so we ship with 72-hour heat packs during the winter.  Priority Shipping ensures that the package will arrive while the heat pack is still working.  We cannot ship Body Glue internationally during the winter.

 

Product Accuracy:

We do our best to ensure the product description explains the product. We welcome questions about any item. Email questions to orders@extrememakeupfx.com

We make no guarantees as to color accuracy.  Different computer monitors show different colors.  And occasionally, manufacturers make changes to the product, which may result in a different color.  When precise color is required, purchase a sample from our current stock.

 

Refunds:

For the health and safety of our customers, we cannot accept returns for cosmetic items. For this reason, we recommend always purchasing a sample first if you are unsure as to the suitability of the product for your plans.

We may or may not accept returns for non-cosmetic items, such as stencils or applicators, when returned in good condition. Shipping charges for returns are the responsibility of the customer.

We will not refund shipping charges unless there has been an error on our part. Taking longer to arrive than estimated by the carrier or you would like, is not an error on our part.  We have no control over USPS delivery times and cannot refund shipping charges.

Damaged or Defective Items:

We carefully check each order before it is shipped out, we are human and can make mistakes. Please let us know whenever there is an issue.

In case of damaged, missing, or defective products, please notify us within 48 hours of receiving your order so we can resolve the problem. Be sure to hang onto these products and the packaging as that will be required for insurance claims.

Contact us and include pictures of the items to orders@extrememakeupfx.com  Accepted return requests will be issued Return Authorization Slip which must be included in the return shipment.  Items sent by EMFXStore in error may be issued an return postage label.

Items damaged by the USPS or any carrier is the responsibility of the customer to file damage claims for any insurance issued. We recommend going to your local post office to discuss how to proceed on a claim or visit  the post service on line at www.USPS.com

Non Defective Returns:

Returns on non defective items are reviewed an a case by case basis. Shipping charges for these returns are the responsibility of the customer and may include a  restocking fee or 10-20%. Please email us your request within 48 hours of receiving the items. After 48 hours all request will be denied.

Pricing:

The majority of our customers are professional make-up artists, entertainment companies, non-profit organizations, instructors, and students. Our pricing model is designed with this customer base in mind, so there is no better pricing available than what you see on the website.

We are friends with many working professional artists. Business is business and we list fair pricing please do not ask us for a deeper discount.

However....

If you are teaching a classes please contact us to discuss and discount code for your students.

And contact us regarding Pro Discounts or Bulk Orders. 

Product Safety:

There is no such thing as a product that is 100% allergen-free.  In a world where people can be allergic to water and even sunshine, we can never assume that a product is 100% safe for everyone.  While we have not had a reaction to any of our products, customers should make themselves aware of product ingredients and safe application procedures.

If ingredients or the  MSDS is not listed you may contact us. 

 

Revised Jan 2024