Ordering & Shipping Information
*By placing an order on our website, you are agreeing to the following policies regarding ordering, shipping, and refunds.
We use Shopify to process payments, you are payment options at checkout.
Confirmation & Tracking Emails:
You will receive a confirmation email from our website when your order has been placed.
You will receive an email with tracking information once your order has been shipped.
We print our shipping labels using Paypal "click and ship." Make sure that you enter the correct shipping address, not only on our website, but also when you check out with Paypal.
The shipping address in Paypal is the one that is used to generate your shipping label.
Order Processing Times:
We are currently experiencing an unusually high volume of orders, which has increased our order processing times. We know how important speedy order processing is to you, and we will do our best to get your order shipped quickly. Updated order processing times are below.
Smaller orders (under $100) typically take 2 business days to process.
Larger orders or international orders may take 3-4 business days, particularly if the order includes private label items, or items that we have to make.
Same-Day order processing is not usually a possibility, however we will always do our best to process orders as quickly as possible. Keep in mind that we are a very small business and cannot predict how many orders we might receive in a day. We do not work on weekends.
Our mail pick-up is at 11:00 AM (Pacific Standard Time). Getting your order in before this time is no guarantee that it will ship the same day. Please see above.
We ship Monday - Friday, except for holidays.
Being a small business, there will be rare times when the entire staff is out of the office due to a family emergency or because we are attending a tradeshow. In this case, we will ALWAYS post notifications well in advance, on our website and onTwitter. .
We make absolutely no guarantees as to order processing times nor order delivery times. We will not refund orders (nor shipping charges for orders) for orders that arrive later than you would like.
Domestic Shipping times (approximate):
Standard Post: 7 - 9 Business days
First Class: 5 - 7 Business days
Priority: 2 - 3 Business Days
Priority Express: 1 - 3 Business Days
Our Shopify website is connected to USPS and generates your shipping charges based on the weight of the items in the package, service chosen, and your distance in relation to us. We are located in Northern California.
We have no control over USPS pricing. The charges that you shown on your order are what it costs us to ship your order. We have a small handling charge added to each order, to cover the cost of packing materials and labor. But we are not in any way, making a profit from shipping charges, and therefore cannot reduce nor refund shipping charges.
Occasionally, your order will fit into a Flat Rate package, which may offer a lower shipping cost than the weight-based estimate that was charged. In this case, we will refund any excess shipping charges.
Insuring International Packages:
International packages can only be insured for up to $500. If your order exceeds this amount, please be aware that we can only file an insurance claim for missing or damaged packages for up to $500. Which means, you can only receive a refund of up to $500 per package for missing packages. If this is not acceptable, please split your order into multiple smaller orders to be shipped separately.
International Duties/ Taxes:
International orders WILL be charged import taxes for orders coming from the United States. Please DO NOT order from us if you are not willing to pay import taxes. We will not refund shipping charges for orders which are returned to us from customers who refused to pay import duties. We have no way of knowing how much you will have to pay. Each country has their own system for collecting import duties.
Local Order Pick-Up
If you are a local customer, and prefer to pick your order up, rather than paying for shipping, there is an option at checkout for a $3 handling-fee, but no shipping charges. Handling fees are $0 for orders over $150.
Our studio is located at 1190 Market Street, Yuba City, CA 95692
We do not have a showroom for customer shopping, so you do have to place the order online.
Email firstname.lastname@example.org to arrange a time to pick up your order. Since we are primarily an online business, we DO NOT keep consistent business hours. But we are usually here Monday - Friday from 10:00AM until 3:00 PM Pacific Standard Time.
Hazardous Materials: We cannot ship nail polish or isopropyl alcohol by air. This means that they will be shipped via Standard Post. We cannot ship these items internationally.
Body Glue: During the winter months (November - March), you must choose Priority Shipping for orders containing Body Glue. If Body Glue freezes, it is ruined, so we ship with 72-hour heat packs during the winter. Priority Shipping ensures that the package will arrive while the heat pack is still working. We cannot ship Body Glue internationally during the winter.
For the health and safety of our customers, we cannot accept returns for cosmetic items. For this reason, we recommend always purchasing a sample first if you are unsure as to the suitability of the product for your plans.
We make no guarantees as to color accuracy. Even in our own office, different computer monitors show different colors. And occasionally, manufacturers make changes to the product, which may result in a different color. When precise color is required, purchase a sample from our current stock.
We may accept returns for non-cosmetic items, such as stencils or applicators, when returned in good condition. Shipping charges for returns are the responsibility of the customer, unless we have made an error.
We will not refund shipping charges unless there has been an error on our part. Taking longer to arrive than you would like, is NOT an error on our part. We have no control over USPS delivery times and cannot refund shipping charges.
In case of damaged, missing, or defective products, please notify us within 48 hours of receiving your order so we can resolve the problem. Be sure to hang onto these products and the packaging as that will be required for insurance claims.
We carefully check each order twice before it is shipped out, but we are human and can make mistakes. Please let us know whenever there is a problem, so we can fix it.
We know that sometimes time is of the essence and that a mistake can be costly for a business person. We will always do our best to make up for it.
The majority of our customers are professional make-up artists, entertainment companies, retailers, non-profit organizations, instructors, and students. Our pricing model is designed with this customer base in mind, so there is no better pricing available than what you see on the website, even for purchasing in larger quantities.
We are working on 100% free Shipping. Please contact us regarding Pro Discounts or Bulk Orders.
There is no such thing as a product that is 100% allergen-free. In a world where people can be allergic to water and even sunshine, we can never assume that a product is 100% safe for everyone. While we have not had a reaction to any of our products, customers should make themselves aware of product ingredients and safe application procedures.