FAQ / Help

Shipping: EMFX uses the United States Postal Service as our main carrier. Items are shipped First Class unless otherwise chosen or determined as needed. All items are shipped with insurance.

Returns: EMFX does not accept returns on makeup products. All returns on non makeup items must be approved and be accompanied by a Return Authorization Slip.  Request for returns must be made within 3 days of delivery date. Return shipping costs are the responsibility of the buyer. Refunds are made once the item(s) are at EMFX and a final determination of condition is made. 

Damaged items: All products are shipped new and without damage unless noted by a special or clearance sale where product descriptions will note in full any less than perfect conditions. EMFX is not responsible for items damaged in transit by shipment carriers.

Lost Items: All shipments ship with carrier tracking numbers. EMFX is not responsible for items lost in transit.